Doorcut
Contact us
Last updated 23 September 2026
A person reads what arrives here. Write in whatever language you are comfortable in.
This is the same address your receipts come from, so replying to one of those reaches us too.
If something happened that worried you
Report it in the app rather than emailing, if you can. On a provider's page, a review, or a message, there is a way to report it — and reporting from the app tells us which booking it was about, which is most of what we need to act.
We act on reports of objectionable content or unsafe behaviour within 24 hours. We answer everything else within one business day. A reported photo on a review or in a message is hidden immediately, before anybody has looked at it. If somebody has broken our content and conduct policy we remove what they posted and, where it is warranted, remove their access to Doorcut.
You can also block somebody from the app at any time, which takes effect immediately and does not wait on us. Blocking stops new bookings and messages between you, and hides them from your app.
If you are in immediate danger, call emergency services first. We are an app; they are not.
Deleting your account
You can delete your account in the app, under Account, or at doorcut.app/delete-account, which sends a code to the email address or phone number you sign in with. We never delete an account because an email asked us to, since anybody can write in claiming to be somebody else; if you get stuck, write to us and we will help you through the page.
Who we are
Doorcut is a marketplace for mobile hair stylists, barbers, nail technicians, makeup artists and lash and brow specialists, operating in Ontario, Canada. The service you book is provided by an independent professional rather than by us — our terms explain what that means.